Discussions Populaires Dans la Communauté Call Center Management

Do you have a cell phone policy in your handbook?‎

Réponses:

6

Adeptes:

20

Vues:

186

Vote Count:

17

I am a Customer Service Agent and I was reading about some of its techniques. Can you help me understand the active listening technique?‎

Réponses:

8

Adeptes:

11

Vues:

142

Vote Count:

2

لو واجهت في عملك عميلاً غاضباً ماذا تفعل ؟‎

Réponses:

37

Adeptes:

13

Vues:

711

Vote Count:

15

When speaking to a customer over the phone, how long do you have to speak to them before you have to hang up to serve other customers?‎

Réponses:

60

Adeptes:

70

Vues:

378

Vote Count:

5

I am usually very afraid of my customer's complaints and feedback. How can I face them cleverly from your point of view? ‎

Réponses:

12

Adeptes:

12

Vues:

29

Vote Count:

0

New Customer Service Techniques: Do you think that messaging will outpace email in the future? ‎

Réponses:

11

Adeptes:

12

Vues:

23

Vote Count:

0

What makes you a good sales person ? What is more important, a quality product or excellent customer service ?‎

Réponses:

29

Adeptes:

3

Vues:

7843

Vote Count:

14

I was looking for new customer service tools and I found "Automatic callback" service. What is that and why should I use it? ‎

Réponses:

21

Adeptes:

22

Vues:

44

Vote Count:

0

برأيك هل يجب على موظف خدمة العملاء التكلم باللغة العربية الصحيحة عبر الهاتف أم بإمكانه التكلم باللغة العامية؟‎

Réponses:

181

Adeptes:

1

Vues:

1249

Vote Count:

4

Do you believe there should be a specific script for customer service agents?‎

Réponses:

199

Adeptes:

203

Vues:

1164

Vote Count:

4