Discussions Populaires Dans la Communauté Développement de centre d appels

Do you believe there should be a specific script for customer service agents?‎

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What are the steps needed to design a new process ?‎

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What is the most efficient way to monitor CSRs while working?‎

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What is the best way to calculate the service level?‎

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What are the best ways to reward call center employees?‎

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What are the responsibilities of a call center representative?‎

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What are KPIs Measuring Standards for a call center? ‎

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How do you deal with stress and work issues? Does this reflect on your clients when talking over the phone?‎

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What are some Do's and Don'ts in Call Center?‎

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As a Member of call center team are you afraid to ask many questions to your leader?‎

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