Discussions Populaires Dans la Communauté Centre d'appels

I am a Customer Service Agent and I was reading about some of its techniques. Can you help me understand the active listening technique?‎

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Do you have a cell phone policy in your handbook?‎

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لو واجهت في عملك عميلاً غاضباً ماذا تفعل ؟‎

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When speaking to a customer over the phone, how long do you have to speak to them before you have to hang up to serve other customers?‎

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I am usually very afraid of my customer's complaints and feedback. How can I face them cleverly from your point of view? ‎

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New Customer Service Techniques: Do you think that messaging will outpace email in the future? ‎

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La répondre a été ajoutée par  Ashkan Mirshekari, Project Manager Engineer, Arkam
Depuis 29 jours

Engage Fully: Give the customer your undivided attention, focusing entirely on their words and needs. Empathize Deeply: Put yourself in the customer's shoes and ... Voir Plus

I was looking for new customer service tools and I found "Automatic callback" service. What is that and why should I use it? ‎

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What makes you a good sales person ? What is more important, a quality product or excellent customer service ?‎

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برأيك هل يجب على موظف خدمة العملاء التكلم باللغة العربية الصحيحة عبر الهاتف أم بإمكانه التكلم باللغة العامية؟‎

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