What if your company is complying with food law and regulation, but still has customer complaints about product? what should you do?

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Posted by:
Aivin Maloyo
21-April-2016

Sometime in food companies, there is good compliance record both internally and outside report but you also find that the company is relieving complaints about the product safety/quality. What should be done to detect the problem immediately?

Food Quality Food Safety Food

Question ajoutée par Utilisateur supprimé
Date de publication: 2016/08/27

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par Sherif Neam , Legal Associate , Law Firm

I will try to improve my product and fix the flaws that the customers are complaining from under the Food Law and Regulation.

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par Utilisateur supprimé

Some companies are complying the laws and regulation as a requirement but the truth is that companies are not implementing the laws,regulation, & procedures.
Make an Internal Audit of whose department handling the product as soon you conduct, you can see where the problems are.
Provide a proper training for the workers, ort refresher course to those have the trainings already.
Ensure your company are ISO certified.
Invite an Auditor Surveilance of your company.

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par Haya Smadi , Fitness And Nutrition Instructor , vision gym

Hello,

we should make a survey for a number of customers to know exactly what their needs and to try as much as we can to serve them a good quality of product as they wish.

thanks.

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