How to solve customer complaints?

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How can you solve customer complaints by changing their perspective through a in...
Posted by:
PRADEEP MEHRA
14-May-2015

Listen if what is customer complaints. Apologize say sorry to the customer. Solve the root of the customer complaints. Thank you...

Customer Interface Customer Research Customer Service Customer Presentations Sales

Question ajoutée par Aivin Maloyo , Tgi Fridays Restaurant Waiter , Al-Ahlia Restaurant Corp.
Date de publication: 2016/04/21

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par Amirah Aboutaleb , Sales Executive , New Homes

Always keep a calm voice, give accurate consistent advice even if they don't like the answer. Apologise that they feel they had a bad experience and not for the service or action unless there was actually a fault. If you did do something wrong apologise for it acknowledge that the client suffered an inconvenience or cost because of you. Fix the problem. Learn from the problem so that it doesn't repeat.

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par Joeanna Roc , archives clerk/ office asst. , JABTEX International LLC

Try to remain clam when dealing with a complaint-even if the costumer becomes irate or confrontational. Your ultimate aim is to turn their experience into a positive one. But arguing back will only make the solution worse. Thank you

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