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How to Create a Service Culture for Your Hospitality Establishment ?? !!

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Question ajoutée par Utilisateur supprimé
Date de publication: 2014/02/15
Stoil Zhelyazkov
par Stoil Zhelyazkov , Marketing Manager , Self Employed

  • Train your managers and supervisors to promote and sustain an atmosphere of hospitality.  
  • identify the principles underlying hospitality establishment customer service and the procedures for implementing these;
  • identify the characteristics of effective teamwork in hospitality establishments;
  • list the duties of a host in promoting hospitality;
  • establish standards for greeting, seating, and speaking to patrons that promote a welcoming atmosphere in hospitality establishments;
  • identify the role and duties of servers in dispensing hospitality;
  • describe the proper methods of serving food and alcoholic beverages;
  • develop and enforce an alcohol service policy that strictly adheres to law but that is consistent with the goal of treating patrons hospitably; and list the various tasks comprising side work that hosts, servers, and assistants must perform to promote and sustain an atmosphere of hospitality.

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