Train your managers and supervisors to promote and sustain an atmosphere of hospitality.
identify the principles underlying hospitality establishment customer service and the procedures for implementing these;
identify the characteristics of effective teamwork in hospitality establishments;
list the duties of a host in promoting hospitality;
establish standards for greeting, seating, and speaking to patrons that promote a welcoming atmosphere in hospitality establishments;
identify the role and duties of servers in dispensing hospitality;
describe the proper methods of serving food and alcoholic beverages;
develop and enforce an alcohol service policy that strictly adheres to law but that is consistent with the goal of treating patrons hospitably; and list the various tasks comprising side work that hosts, servers, and assistants must perform to promote and sustain an atmosphere of hospitality.
