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Describe a time when a customer query could not be solved by following the official guidelines.

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Question added by Michael Landsman
Date Posted: 2013/06/14
Mershed  Aburajab
by Mershed Aburajab , National Parts Manager - HONDA , Abdullah Hashim Company Ltd.

Guidelines are tools only.
Get out of the box and have creative thinking all the time.
Go for SIMPLE solutions and SIMPLE ideas all the time.
It will work.

TAHANI Alansary
by TAHANI Alansary , مساعدة سكرتارية تنفيذية , شركة الجزيرة العربية للسفر والسياحة

Maybe6 houre

mohamed amr abdelfattah
by mohamed amr abdelfattah , Senior Projects’ manager , Damac (Hyde Park for real esate and Investment)

Being honest i sthe best trend then and this can be solved by taking sometime to get back to whomsoever responsible or if you are the responsible them take some time to conclude the best possible answer

Akbar Bakhshmand
by Akbar Bakhshmand , Production / Business Analysis , Saipa Corp

these events occure when the query is not clear for both of parties.i say to the client, your query needs mutual brainstorming to get a clear result which is acceptable for both of us.
then we review the query from the beginning point step by step and find which issues are not clear enough.

Nadia Ahmed Mohammed Saeed
by Nadia Ahmed Mohammed Saeed , T/L. Credi t& Risk , Canar Telecommunication Co. LTD.

1hour

Anith Kumar C K
by Anith Kumar C K , Relationship Officer , Kotak Mahindra Bank

1am -4am

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