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Of course! Businesses that listen to customers reap the benefits of more sales and see more long term growth. Listening to customers dramatically alters the operational paradigms of businesses that adapt rapidly to customer feedback.
I will definitely not to lose that chance to get a constructive concern or criticism, we often thinks that we already set the highest standard that could satisfy our target consumers, whereas, we are confident to stand and represent our products, in that case i will politely listen and understand his/her queries nor concerns that i believe it will create us more valuable provider and reasonable to get new satisfied customers. Above all acknowledge the guest and return him/her your warm smile. Thank you.
Queries are usually the starting point of any social media monitoring or listening initiative, so they are incredibly important.
Listening to Customer queries is not a choice, it is mandatory.
If we consider it in a different angle, listening to customer queries is blessing in disguise.
1. By resolving the query you will satisfy and retain this customer.
2. While resolving the query you will get more insights about your own products which are actually required for your company to anticipate the future customer queries with regard to this particular product.
3. Your customer will give you better research information about your product and market needs and wants.
"It takes months to find a customer....Seconds to lose one."
LISTEN TO THEIR QUERIES!
Thank You.
All businesses rely on customers, and if you cannot listen to customer queries why should you have started your business? and how will your business succeed !?
There is no doubt that listening to customers queries is what you must do first and always !
Yes, I will. Customers form the main focus of any organization's activities and they are the reason as to why such enterprises exist.
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