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Customer service
The guest complained to guest relation officer: he had booked front see view room but upon availability have received partially see view (less then30% ). The hotel is ove ... Voir Plus
Should she leave the guest and go to briefing with General Manager (the Guest relation or Guest Service Officer is a head of the Briefing). The briefing is only every Mon ... Voir Plus
How the Guest Service officer can use strategic mind and marketing/sales experience/knowledge for the satisfaction of the hotel guests and best interest of hotel?