Discussions Populaires Dans la Communauté Guest Service

What are you most proud of in your working life?‎

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17

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29

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9094

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18

Which has more power in customer service , look or experience?‎

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13

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21

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334

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15

How would you handle negative feedback from a customer/client? ‎

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14

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14

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52

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2

What is you best relief from stress? ‎

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86

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88

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390

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2

In case of good service (the target is not sales but service - hotels, airport) who will be satisfied faster: customer or client?‎

Client - represents the interests of company he is working for‎

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15

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20

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489

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7

Compare a guest (need- want-expectation)?‎

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1

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3

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64

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2

What are the top three qualities everyone who works in hospitality service must have to succeed?‎

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27

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27

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47

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1

A Hotel guest has a complaint, and it is the hotel's fault. How do you make it up to them in a manner that does not cost the hotel any money?‎

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281

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285

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834

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1

How to solve the problem with client if work quality is on top level but client can't explain what he/she do not like and still not satisfied?‎

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10

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11

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251

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1

How important is the cultural awareness in Hospitality/Guest Services? Have you ever had an issue because the lack of it?‎

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3

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3

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1015

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1