Trending Rooms Division Discussions

How to handle an issue of a guest who happened to get sick and consciousness in one of the rooms ?‎

Customer service ‎

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1

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1

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When you are talking about (lost and found) in hotels What is the section that must be based follow-up Housekeeping or human resource ?‎

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19

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22

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217

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2

The guest complained to guest relation: he had booked front see view room but upon availability have received partially see view (less then 30% ).‎

The guest complained to guest relation officer: he had booked front see view room but upon availability have received partially see view (less then30% ). The hotel is ove‎ ... See More

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20

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24

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930

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3

How do a Housekeeper divide rooms among Room Attendants?‎

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2

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2

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135

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What are Rooms & Guest Services Operations? ‎

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1

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1

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1364

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One of the Hotel Guests bring the bag with present for Guest Relation to the reception. Can GRO take the present from guest?‎

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2

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3

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177

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1

Is a UAE hotel more interested in single (Front office/ Client Service) staff or married? Why?‎

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2

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3

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159

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1

HOW MANY MINUTES TAKING FOR ROOM SERVICE AFTER GETTING THE ROOM SERVICE ORDER?‎

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1

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95

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On Monday 15 minutes before Briefing starts Guest Relation found the Guest of the Hotel in front of entrance to the Lobby with Heart Attack.‎

Should she leave the guest and go to briefing with General Manager (the Guest relation or Guest Service Officer is a head of the Briefing). The briefing is only every Mon‎ ... See More

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8

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8

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477

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How the Guest Service officer can use strategic mind and marketing experience for the satisfaction of the hotel guests and best interest of hotel?‎

How the Guest Service officer can use strategic mind and marketing/sales experience/knowledge for the satisfaction of the hotel guests and best interest of hotel?‎

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9

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10

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312

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