How to effectively use active listening to your advantage when dealing with difficult customers?

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Question ajoutée par Marco Esguerra , Facilities Management / Administrator , Sharjah Cooperative Society
Date de publication: 2013/04/28

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par maen allahalih , arae manager , dar aldawa

ACTIVE LISTENING HELPPING YOU TO CHANGE CUSTOMER MODE FROM ON TO OFF MODE ,IF FOLLOWED BY REFRESING ST.

par Tarek Moustafa , Legal Manager , Nirvana Holding

active listening will lead you to the core of the subject , so you will know exactly what to say and when to say it .

Is there such thing as a difficult Person? And how to deal with such difficult Customer Personality.
Top Answer: There is no difficult person, but it may be difficult situations is there , for that we have to prepared ... Voir Plus

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Which of the following does not show active listening?
Top Answer: 4- Using words such as, I see, go on, right Voir Plus

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How does your company deal with customer service issues caused by a third party?
Top Answer: EVERY TIME WE DEAL WITH THE CUSTOMER LIKE OUR OWN CUSTOMER WE DONT CONSIDER IT THAT IS THIS OUR CUSTOMER ... Voir Plus

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How would you handle a difficult customer if you were faced by this situation?
Top Answer: When a customer tries to intimidate you, stay calm and ask, "What can we do to help?" This kind of questi ... Voir Plus

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