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It is because there no connection between cpu and printer else drivers was crash.Steps:-1. Turn off the printer remove usb cable conection between cpu and printer.2. Connect a USb cable between printer and CPU. Turn ON the printer3. go to devices and printers You will find a printer in active modeIf the above steps no work.Reinstall the printer drivers.If still there is problem change the USB cable Hope the problem was solved
I hope follwoing steps will Guide you
1. check the printer is power on
2. check Power/USB cabeling
3. Restart the PC/ Printer
4. reinstall the Driver
i think these steps will solved this issue
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