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What do you do when the printer is unable to print from the computer wireless?

When in stand alone mode the printer is able to print a test page. When connected by an USB cable the printer is able to print. There are no print jobs stuck in queue. The correct printer is selected in the device manager. The router is ok as the computer is able to access internet with the router.

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Question added by Subhranshu Ganguly , Quality Analyst. , WIPRO
Date Posted: 2013/10/03
Rajesh Pant
by Rajesh Pant , System Engineer , Tech Mahindra Limited

First of all your question is quit interesting "What do you do when the printer is unable to print from the computer wireless?" And what should be done by everyone ? "Lets start troubleshooting" and ensure about below :1.) OS side i) Printer drivers (e.g. compability , support ) ii) Firewall & Antivirus blocking iii) Printer Services (e.g. printer spool service) iv) Wi-Fi driver, service and ensure proper working.2.) Network i) Ensure proper network conectvity between both the devices ( e.g. ping, check open port inbeteen firewall or other devices)3.) Others You can check same with another system if problem with this system only than might be issue with affected os (missing or corrupt DLL or binary) or virus.

jeyakumar muthusamy
by jeyakumar muthusamy , Senior Sales Engineer , Sustainable Technologies Establishment

if printer is unable to print, first we have to check whether printer is online or offline, then we have to check for the IP address, normally in SMB business no one is using static ip,every one using dynamic ip that is not a constant IP , we have to reinstall the driver for printing

check all the concerned devices

 

Bonface Mulama
by Bonface Mulama , System Administrator, IT support Engineer , The Aga Khan Academy

Mostly check the network setting on the printer. at command prompt you can type ping command the ip address of the printer to check commnication betwwen them ensure the correct ip address its configured on both laptop and the printer itself. it should work 

Subhranshu Ganguly
by Subhranshu Ganguly , Quality Analyst. , WIPRO

Respected Sir

Please comment if the answer was useful.  If the router strength is put at auto the router automatically varies the strength of the signal from1 to11. To connect to a printer wirelessly  a standard signal strength. So if the signal strength is permanently increased  it would help the printer to communicate with the router wirelessly.

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