What are the characteristics that a good customer service representative should possess at all times?

* Pleasant attitude.

* Politeness.

* Listening Skills.

* Problem solving skills.

* Probing skills.

* Good Communication.

* Positive Approach.

* Building connect with the customer.

These are some of the Qualities one must posses for a good customer service. 

Thank you for calling to answer. Some characteristics and qualities of a good customer service officer are in compliance with the rules and regulations of the institution. Always smiley. A good listener . Fluent in solutions and management of problems. Social and cooperative with all departments. Has diplomatic dialogue. Fluent in many languages.

Thanks for the question.

 

Below are the traits a CSR must possess: 

**Empathetic

**Enthusiastic

**Proactive

**Strong demand of the language preferred 

**Ability to multi-task

**Good problem-solving skill

**Patient 

**Active-listener

**Team-player