Register now or log in to join your professional community.
How will client know that he is being tended and well taken care of by a Customer service representative?
Following are some qualities :-
* Being greeted politely and with courtesy when they approach you.
* Treated with respect at all times.
* Showing genuine interest and providing prompt response to solving their problems within the shortest period of time.
* Prompt follow up on their cases, in situations that are required.
* Providing them with updated matter related to services and products
Good customer service leads to Customer delight and the customer will become loyal to the organisation.
There are certain points which needs to be addressed regard to customer service:
How well the customer problems are being addressed?
How fast the solutions are being provided to the customer
Giving insights to the customer regarding new technology and how it can enhance the performance.
Taking feedbacks from the customers
honesty
A customer service agents needs to have internal motivation to help people because this is what the job essentially requires. When the willingness to help is present, the customer will be able to recognize this quality and will be satisfied with the service provided even if the problem isn't resolved because they will feel how helpful you want to be.
Moreover, superior communication skills are also a must in order to be able to understand problems or questions in the least time possible.
1. Make a good impression
It is important to make a good impression, whether on a phone call with a client or in person. Therefore, one should always greet the client in a pleasnt and polite manner.
2. Be polite at all times
3. Appologies for your mistakes
4. Incase the customer is angry. Yet be kind and patient.
5. If required, take a little extra effort or go out of your way to help the customer. This will lead to customer satisfaction and hence a good feedback from the customer.
Some of the qualities that clients like are: professionalism, consistency, and integrity. People want to know that they can trust the people that they work with in advancing their business. Consistency is important (and connected to trust) because clients want to know that you will always be there to support them, not just once or twice. Finally, integrity is important too. Abiding by principles and rules that foster trust and credibility is priceless in business and the field of customer service.
1. Good communication skills
2. positive attitude
3. can-do helpfullness ( no task is too hard)
4. privacy and right to choose based on preferences( never promote ur favorites, try to understand what the customer wants)
5. consistency and good knowledge of the product(S)
6. the customer has to feel that the employee is comfortable in his workplace, else he will not be trusted with his competency.
Do you need help in adding the right keywords to your CV? Let our CV writing experts help you.