What are your skills and strategies to become an effective and efficient Customer Service Representative?

Excellent communiccation skills. This also includes the ability to understand customers needs and to pass tactfully useful and encouraging information to them at all times.

Empathy.. You must always put yourself in their shoes of the customer and attend to their needs in the sense of 'whatif i am the one.

I am able to easily grasp something and organize any activity creatively. Defintely quality work-Good Public Relations and being up to date.

Strong attention details- customers service skills, Excellent Interpersonal and organisational skills ,Strong management skills and Team work.

1) Adapatability

2)Handles pressure

3)Keen to details

4)Active listener

5) Most imortantly: Patient.

Emphasis must be placed on effective communication skills, overall appearance and important and ongoing relationships

1. Excellent Communication Skills: This also includes the ability to understand customers needs and 'to pass tactfully useful and encouraging information to them at all times.

2. Empathy: You must always put yourself in the shoes of the customer and attend to their needs in the sense of "what if  I am the one".

I am able to easily grasp something and organize any activity creatively.

Definitely quality work - good PR - being up to date

— Excellent communication skills — Strong attention to details — customers service skills — Excellent interpersonal and organizational skills — Strong management skills — Team work skills

KEY SKILLS:

 

• Excellent Communication Skills
• Adaptability
• Handles Pressure
• Keen to details
• Empathy
• Active Listener
• Most importantly: Patient.

The first thing, know your customer and know what they want is the key. this will help to patient with them and courage them to buy your product. Our attitude is the key in the marketing department. if our attitude is good then we can easily win the customer over.

My communication skills are good and so are my inter-personal skills.

I am convincing and patient, and have an eye for detail.

I am also persuasive.

I have very good communication skill and interpersonal skill to motivate people around me to be more efficient and always being mindful to help fellow colleagues to attain their targets and work done.

Being a customer service representative, you must possess these skills - 

• Confident
• Excellent communication skills
• Adaptability
• Empathy