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What are the effects of employee and customer misunderstanding?

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Question added by jade Cruz
Date Posted: 2016/02/15
Chrisna Haasbroek
by Chrisna Haasbroek , Receptionist / Admin Assistant , JH Retief Transport

Potential loss of business, due to unhappiness of the customer.

Nems Delacruz
by Nems Delacruz , sales promoter , techmart company

Employees refer to work for companies that deliver the kind of superior loyalty...building loyalty has in fact become the acid test of leadership. this misunderstanding results in sending staff through smile training, issuing edicts to be more courteous, or teaching them how to handle dissatisfied customers.

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