poor customer service and describe what happened, then explain what you would have done differently to improve the service experience. Your poor experience What things would you have done differently if you were delivering the service? What does "anticipating" a customer's needs mean to you? List3 actions that may lead a customer to believe you are anticipating their needs Job: Restaurant/Bar

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Racheal Kangethe
13-June-2013

poor customer service and describe what happened, then explain what you would have done differently to improve the service experience.

Your poor experience
What things would you have done differently if you were delivering the service?
What does "anticipating" a customer's needs mean to you?
List3 actions that may lead a customer to believe you are anticipating their needs

Job: Restaurant/Bar

Restaurants Management Customer Service Customer Support Food & Beverage

Question added by jessica rabbit
Date Posted: 2016/09/18

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by Emmanuel Wamweta , production supervisor , Tembo Steel Rolling

It was actually when a customer service provider undermined me & overlooked me anticipating that i didn't have the capacity to purchase what i was inquiring about, he took me for granted, ignored me & attended to others for whom he deemed capable of purchasing "big things".

What i would actually do if i were in his place is, handling all customers equally & fairly and abandoning the unfair anticipating of customers' potential & capability as far as pirchasing & involvement of transactions is concerned.

Thanx for the invitation

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