Register now or log in to join your professional community.
Show your passion. This is something that startups can do better than most companies. Raw enthusiasm always pours out of the founder and first employees. Show customers the mission. “We introduce ourselves and explain why we are so passionate about solving the problem of photo organization," Johnson says. "We describe our features in plain English, no engineering degree required. We offer an intro video that gives a flavor for the product.”
2. Go private. If the company sells an online social sharing tool, Johnson suggests setting the defaults to “private." She admits that “although this isn’t the fastest way to drive growth in an uber-social, ultra-viral world, we strongly believe that customers should have complete control over their own accounts.”
3. Offer a free trial. Almost any company without an established brand needs to let customers try its product for free before they buy it. Don’t collect credit card information until the end of the trial. This will get more consumers to try the company’s product (although the conversion rate will typically be lower).
4. Make contact simple. This is also where a startup can set themselves apart from established companies which make it traditionally hard to talk to them by phone. Johnson says, “We make ourselves available to them by phone, e-mail, Twitter and Facebook. Every customer who opens an account (free or paid) receives a personal email from a member of our customer service team with a direct e-mail address and phone number should they ever need to contact us.”
5. Get a reputation. Consumers believe earned media (what others say about your company) more than any advertising. Getting involved in social media communities by listening and helping is an inexpensive way to build credibility with new and prospective customers. Respond to every social media post. Encourage new customers to share their (positive and negative) experiences.
6. Value customer suggestions. Johnson believes that a company can build credibility when it shows customers it values their input and that “their requests have a major impact on our product development choices.” It shows that the company is open to change and new customers will become committed to making the product better.
7. Ask the experts. Johnson suggests getting the product tested by experts in the press. The company can then post these reviews on its website and use social media to spread the word.
8. Make for an easy exit. Many customers get concerned about how to stop using a tool once they start, worried that they will not be able to recover their information. ThisLife created a tool so customers can easily get their pictures and videos back if they want to stop using the company’s service. Telling customers that it is easy to stop using a company's service will make them more likely to try and stick with it.
9. Be patient. This is a difficult skill to develop in a fast-paced world. However, never rush trust. This valuable commodity takes time to build. It may be a big barrier to entry for many customers, but once it is achieved, it is an even bigger barrier to exit for them.
Their is many ways to gain new customers’ trust from the first meeting:
- Put yourself in your their shoes: That helps you to learn more about their business and their needs. Once you’ve heard some stories and they’ve opened up to you, you have a much better idea what it is like to spend a few days in their shoes. This understanding will help you help them.
- Practice patience: You need to earn the trust of your prospects and that is not done by calling five times and asking if they are finally interested in your product or service. The important thing is to build your relationship with small gestures over time.
- Manage expectations: Don’t overstate your value proposition. Prospects get overloaded with offers and they don’t trust all the over-the-top advertising massages.
- Just be yourself: So many of us have had bad experiences in sales meetings when someone just wants to sell you something without listening to what you really need. Selling your product should not be your focus: Instead, focus on helping people improve their businesses and making things run smoother and more efficiently for them.
- show the customer you list of famous clients: nurture the relationship of your existing customers and they will recommend you to colleagues and friends. the customer need to know if you are expert and trustworthy.
he or she will have satisfaction of you're explanation and how you really convince to our customer. and give all best to convince our customer.
The problem is always at the front office of an institution as well as the people working at that level. The mode of welcome offered by those concerned will determined continues visits by the said customer and can also help to transmit a positive signalling hypothesis to the public to attract more customers.Remember that first impression matters
Trust is the most important thing you should target with all customers, and perhaps the most difficult one because it is a kind of emotional judgment. Therefore you should be very careful especially at the beginning of your first meeting.
- Show respect, involvement and care
- Be honest
- Don't make too many promises (no promises even better)
- Don't push your client to take decisions, make him feel free.
- Listen carefully to what he says and show interest
- Know your customer before you meet him, use the information to express your involvement and care.
First impressions are generally built around how you behave ( Appearance, body language, attitude, empathy, manners etc.) rather than what you say.
55% what you do.
38% how you say it.
7% what you say.
A customer trusts how you show good welcoming and respectful words,
Asking his full name, residence, nationality
telling him sit and have a tea or any other refreshment,
Emphasizing more about what your company does.
the rights he own to the company as a new customer such as commission and discounts
focus on helping people improve their businesses and making things run smoother and more efficiently for them
FIRST MEETING ON CUSTOMER SERVICES
Do you need help in adding the right keywords to your CV? Let our CV writing experts help you.
