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Customers trust you more if they have problems with your product or service and receive speedy resolution (True or False)?

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Question added by Yosef Abdalsalam Mohammed , IT Manager , Al-Alamiya for Furniture
Date Posted: 2016/05/03
Mustafa Alzebad
by Mustafa Alzebad , Procurement Officer , Arizona National

Definitely true! As the faster you react, the higher satisfaction you gain.

True....showing through immediate acknowledgment that the customer is a priority is always appreciated and will lighten the disappointment of receiving a problematic product/service.

Heavenly J John
by Heavenly J John , Head of the Dealership Operation , Automobile Company

That's why I said elsewhere customer concerns are fact of the life. Excellent organisation can meet the customer expectation but not all the time. Therefore, when concern arise, the customer expects how fast we are addressing the concern.

ghazi Almahadeen
by ghazi Almahadeen , Project Facilitator , Jordan River Foundation

Thanks for the invite ............................ true

Asad khan
by Asad khan , Product specialist , shaigan pharmaceutical

The answer is Absolutely true.

Yosef Abdalsalam Mohammed
by Yosef Abdalsalam Mohammed , IT Manager , Al-Alamiya for Furniture

The answer is absolutely True,

It's not the absence of problems that develops trust, but your reaction when things go wrong. Customers want to know that no matter what happens, you care about them and are on their side.

Majid Valapra
by Majid Valapra , IT Support/ IT Technician , IMAS (Innovative Media Access Solution)

yes of course, speedy resolution will increase the trusty of your company or business. 

Jon Slater
by Jon Slater , Transport & Building Sales Engineer , SICK

If you can help resolve issues with your products i belive customers see you as someone that they can go to when they have issues with competitors

Vaiyapuri Gopalakrishnan
by Vaiyapuri Gopalakrishnan , Manager - After Sales , M/s Saud Bahwan Automotive llc

Thanks. Correct Answer is true.

Rasha Maarabouni
by Rasha Maarabouni , Executive Registrar , Lebanese International University

True ...............................................

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