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Why we have to measure customer experience for an organizational success?

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Question added by Pradeep Balakrishnan , Head - Customer Service & Business Excellence , UAE Exchange Centre LLC
Date Posted: 2013/07/21
Laurentiu Ion
by Laurentiu Ion , IT Functional analyst (Project Manager) , Orange Professional Services

Customer experience, rather than advertising, is the way a brand gets it's notoriety. If you get to build a powerful brand, the success of your organisation will come without any doubt. If the customer has a bad experience with your brand, many mor friend will find about that, than if that customer will be satisfied, so it's in your interest that your clients have a good experience

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