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What is the best way to find out information about a client before sales?

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Question added by Bassem Al-Ahmad , Financial Director , ADR
Date Posted: 2014/11/11
zafar abbas minhas
by zafar abbas minhas , Freelance Writer , DAILY MASHRAQ

CUSTOMER SELECTION IS THE REAL ROAD MAP OF FUTURE SALES............. PLAN IT CAREFULLY , THEN AGAIN SCAN THIS LIST ,,,,,,,,,,, THEN FOCUS IT AND YOU ARE ON THE HALF WAY  OF YOUR SALES TARGETS.............. GOOD DAY

Muhammad  Sultan
by Muhammad Sultan , Police Officer , Punjab Police (Dolphin Squad Lahore)

Before sale you have take a visit to market and ask to his current customer's and as possible to one of his vendor or in market uselessly everybody knew that about everyone i think ask from market it will be better for you.

Ladykrisffer makakena
by Ladykrisffer makakena , Accounts Analyst/Evaluator , Home Development Mutual Fund

The best way to find out information about a client before sales is to have a little research about your target market. In that way, it will be easier for you to analyse the perceptions of a selected group of people and you won't need to investigate one by one.

The best way to find out information about a client before sales is to do a fact finding. We should do probing by asking the right questions to be able to zero in or identify the needs and wants of our client. Thus, this will enable us to provide accurate solutions or the right products to address our client's concern/s. 

padmakumar pathiyil
by padmakumar pathiyil , Marketing Consultant , Management Consultancy

It is called fact finding mission. There is no set rules to it. you may start from external sources or from internal sources. Keep in mind why you do this activity. it is basically to understand how your product features can support the needs of the prospect. So from the fact received, you need to find the prospect's problem area that can be sorted out by the features of your product or services.

Vinod Jetley
by Vinod Jetley , Assistant General Manager , State Bank of India

1.Ask direct questions – Seems obvious I know and you may not get all the answers you want, but you’ll likely get some. If you don’t ask questions don’t blame the client for not supplying answers. Before anything else ask your clients directly. Prepare a list of questions you typically ask for all projects and make sure to ask them.2.Listen between the lines – Clients will often tell you what you need to know, though sometimes the information comes in answers to other questions or while you’re engaging in idle chit chat. Find a way to keep them talking and pay attention.3.Get to know your clients better as people – This goes with the above. since answers may not come in direct questions. Get to know your clients better to understand them more. The better you know your clients the more you’ll understand what they mean when they tell you something.4.Ask indirect questions – A client might not know what they want included in a sidebar, but they might be able to point you to three sites they like with similar sidebar content. Look for ways to rephrase questions or ask a completely different question that might still reveal the answer you seek.5.Speak your client’s language – Don’t get lost in industry speak. Your clients shouldn’t be expected to know your jargon. You call it a navigation bar and your client calls it a menu. You want to know what the call-to-action on a page will be. Your clients says they want people to go to their contact page. The more you ask questions in their language, the more likely your clients will be able to answer those questions.6.Give deadlines – Sometimes you need information from a client to move forward with a project. Let them know clearly when you need it and make them understand if they haven’t sent the information by your deadline you won’t be able to finish the project by their deadline.7.Mention prices – Money talks. Require a non-refundable deposit before beginning work. If a client has money out there they’re more likely to work with you to complete their project. It’s amazing how much more responsive people can be when it’s costing them money by not being responsive.8.Use your client’s preferred medium for communication – I prefer email, but not all of my clients do. Some will offer little information in writing, but will give you everything you need over the phone. You’ll get more info from them using their medium of choice.

christophe gautreau
by christophe gautreau , Dirigeant , Atelier d'Architecture SEQUOIA

Obtain information from customers and suppliers

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