How does technology and demographics affect the Hospitality Industry?

Technology affects everyone today. A decade ago, bad service by a hospitality entity would take about one day to spread [word-of-mouth]; today however, a negative publicity is less than a tweet away. No company can take chances. The stakes are high. This, coupled with the fact that a majority of population falls within the age of25-40 makes it even more crucial for organizations to take technology seriously.