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What are the advantages that must be available in the person who are applying for a customer service work?

what are the main points to be a perfect customer service ??

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Question ajoutée par Ahmed Farouk Mohammed Helmy , Sales Executive , Sharaf DG
Date de publication: 2014/02/09
Philip Anyanwu
par Philip Anyanwu , Regional Team Manager/Leader , MTN Nigeria

Anybody applying for customer service job should understand that customer satisfaction is the primary aim of any organisation that intend to maximaize profit. He/she should be willing to go extra mile in seeing that customer satisfaction is been met. He/she should be flexible in his approach to customer as regard to their level of understanding. He/she must be good listener. He/she must be patience. He/she must be multi-tasking. Among many more.

Mary Anavelle Ferrer
par Mary Anavelle Ferrer , MARKETING OFFICER , LNAF Graphics & Prints

 

Customer service representatives fulfill the important role of helping an organization's customers resolve issues that can reduce their satisfaction with its products and services. Customer service representatives should possess strong communication and computer skills and a sincere desire to help others.

Must be a people person ,Strong communication skills,ability to handle different situations

احمد مصطفي هاشم ....
par احمد مصطفي هاشم .... , Financial Accountant , Factory of Gulf carton

The Customer Service Skills that Matter Patience Attentiveness Clear Communication Skills Knowledge of the Product Ability to Use "Positive Language" Acting Skills Time Management Skills Ability to "Read" Customers A Calming Presence Goal Oriented Focus Ability to Handle Surprises Persuasion Skills Tenacity Willingness to Learn!

 

 

Mohamed Nishathali
par Mohamed Nishathali , Warehouse Administrator , Al Khayyat Investment

Respect to Other,

Politeness,

Be Harmfull and peaceful mind,

Bold 

communication skills 

Fahad Alhosawi
par Fahad Alhosawi , Branch Executive Manager , Etihad Etisalat Co. (Mobily)

Patience, perseverance, adherence to instructions, laws, courtesy and openness.

Md. Joynal Abdin
par Md. Joynal Abdin , Deputy Manager (Planning, Monitoring and Evaluation) , The Small and Medium Enterprise Foundation (SME Foundation)

Friendly charecter of the person. 

patrick mugabi
par patrick mugabi , customer service representative , AL ghandi Electronics

Attentivenesswelcominglisteningself controlpatiencecaringability to relatecompassionate

to be paitiance and humble  .and empathy understanding  at all times to customers

JOHNDAVID raj
par JOHNDAVID raj , Executive chef , MARTHAS CORNER

FULL PATIENCE AND ALWAYS SMILNG FACE

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