How to react to complaining customers?

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Posted by:
Evanson Gikonyo Mwaura
30-June-2014

Customer Interaction Management Customer Focus Complaint Management Administration Management

Question ajoutée par Shukri Ibrahim , Administration Officer , Rezayat Company Ltd
Date de publication: 2017/05/16

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Manikantan Swamynathan

par Manikantan Swamynathan , OWNER/SR.TEAM LEADER , OWN BUSINESS

listen to them calmly. Say Sorry for the inconvenience caused. Assure them that their complaint would be looked into, to avoid the same in future. Also mention that you consider their complain as a valuable suggestion for improvement of the customer service.

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