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How to react to complaining customers?

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Question added by Shukri Ibrahim , Administration Officer , Rezayat Company Ltd
Date Posted: 2017/05/16
Manikantan Swamynathan
by Manikantan Swamynathan , OWNER/SR.TEAM LEADER , OWN BUSINESS

listen to them calmly.    Say Sorry for the inconvenience caused.     Assure them that their complaint would be looked into, to avoid the same in future.    Also mention that you consider their complain as a valuable suggestion for improvement of the customer service.

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