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How to handle a drunken single guest ?

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Question ajoutée par Ashraf Hamed , English Instructor , E-Planet
Date de publication: 2016/11/20
Duncan Robertson
par Duncan Robertson , Strategy Consultant , Duncan Robertson Consultancy

1. Remain calm and polite

2. Remember that drunken people are not fully responsible for themselves.  Your first responsibility is to make sure that they are safe.  This is the most important thing.

 

3. Such people are often argumentative.  This can make it difficult to get them to do what you want.  However, they have short attention spans and are very suggestible.  This makes it easy to get them to do what you want.   In other words do not order or argue: instead, make suggestions. 

 

4. The next day they may have forgotten some or all of their behaviour, and may (or may not) be apologetic.   Be honest, but do not provoke any additional embarrassment.

 

 

Jobellene Paican
par Jobellene Paican , Waitress , O.G Holdings

stay calm and understands the guest because thye are drunk

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