What is the best way to check on customer service quality? Request

Creat feedback forms for customers or CLF- customer loop feedback techinques,make questions that put your customer in a retention tactic, if answered negatively,and fill inthe Customer retention skills. Work upon the negative responses perfectly. Put customers feedback on the table with your staff and discuss them untill you come up with the best service. Monthly, check on the number of customers retention. Hence Look for quality, operational and financial survey to check for your customer service quality.

Best way to see customer service quality is to get the review from customers about the service and use the service yourself so that u will be able to analyze it as a end user.

call the customer and collect the details about working of the product and service we provide

agree with MR. Nouman Yasin answer ,, Thanks

The best way to check Customer Service quality is to enter a store as a customer and have an interaction with customer service personnel. Hopefully, the employees have been trained to give the utmost attention to customer service, because it's the number one driving force to bring and keep customers to your firm. Don't go in with an "ordinary" issue -- create an issue that requires the representative to use tact, skills, ingenuity, and possibly a Manager, to get what you are requesting. Don't let others in the store know who you are or, if they know you, send in someone they don't recognize.

There are two ways to ascertain the service quality.

1. Mystery shopping - as explained by Gopal
2. Seeking direct feedback from the customer

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