Should the Guest relation officer (guest service) have a daily plan or schedule with a daily tasks? Or its better to be flexible?

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Posted by:
Yuliya Lukoshyna
13-August-2015

Hotels Front Office Guest Service Hospitality

Question ajoutée par Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date de publication: 2015/05/18

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As a general rule one must have a daily plan, which helps one to focus and to know exactly what is required to do diligently. However it is highly encouraged to be flexible because one may encounter a new situation, not prepared for and must be able to act appropriately.

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