What are the steps of Welcoming the VIP guest by Guest relation officer (Guest Service) upon arrival?

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Posted by:
Yuliya Lukoshyna
13-August-2015

Hotels Front Office Guest Satisfaction Guest Service Hospitality

Question ajoutée par Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date de publication: 2015/04/23

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par Lalitha Ttx , ADMINISTRATIVE EXECUTIVE , KSK ENERGY VENTURES PRIVATE LIMITED

Smile (make sure, it is genuine!)

Make an appropriate greeting

Escort them to the place designated seating place

Offer them a beverage

Introduction to concerned people (it is in the agenda, sequence may vary as per agenda)

Have small talk like enquiring if they had a comfortable journey etc. (depending on your profile and profile of the guest)

Always have a pleasant and smiling face and let them know of your presence around should they require assistance

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par Utilisateur supprimé

EXACTLY,RIGHT! MUST HE/SHE BEEN THERE WAITING UPON ARRIVING THE GUEST.

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