You can let the customer feels that he is the one and all his requests are acceptable, But from the other way, The company policy is controlling everything.
It depends on how you communicate with customer and the message you delivering to him.
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Mohammed Kalache , Asistant Category Manager , Starbucks Middle East & Africa ( Alshaya )
The Customer Came First , Because His The Reason Why Any Company Still Alive , One Angry Customer Equal Ten Left Without Giving Us A feedback , So The Angry Customer Help Us To Give The Best Service , Company Without Customers Like Bayt Without Questions ;)
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Hany Hassan , General Manager , Human Hub Middle East & Africa www.humanhubmea.com
Customers are the only money generator and I consider them as a BLIND person he does not know his way in the company and you are the system navigator so you can guide him smoothly towards what he need. And usually what he wants is not what he need
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Ali Al-Kathiri , Sales manager , Obeikan Commercial Printing
Meaning of "Putting the customer fist" is giving him/her the full attention, listen to him/her properly, understand his/her needs, put him/her in our top priority and finally serve him/her within the company's rules and procedures.
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Tamer Abbas , Customer Experience Supervisor , Hadoro Paris
-It is a fatal error to underestimate the mind of the customer, yet its more fatal if you didn't deliver your complete willingness to help, and putting yourself in shoes to know what is he talking about, how he feel, key words are:
A-Empathy (Not sympathy)
B-Build Rapport (works like magic)
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Abiodun Ibitayo , Team Lead Talent Acquisition , Gratitude India
Remember as much as the customers are important, so also the survival of the company you represent. in going the extra mile to satisfy your customer put the security and profitability of your company in mind.
