Describe the functions of complaint letters ?

ONLY ONE FUNCTION : SHOWING DISSATISFACTION. 

Thanks for the invitation

Well.....good question

Agreed with both answers given

by Mr.:Arinjay & Mr.:Divyesh

as well too

What

When

Who

How

Frustration on this issue and try to get explanation.

Agree with Mr. Divyesh Patel

In business where selling and providing service occupy an important role, there will be scope for complaints. Complaints arise not only because of the poor quality of goods and service but also when an order is vague, there are errors in billing or mistakes in despatch and abnormal delay in fulfilling an order.

The purpose of a complaint letter in business is to get rectification and replacement and not finding fault with the seller.

It is the seller who has to give the guarantee and he should be willing to attend to genuine complaints with an open mind.

The core purpose or function of a complaint letter is to register a protest against any unacceptable situation that can make a difference and can rectify the situation.

In business where selling and providing service occupy an important role, there will be scope for complaints. Complaints arise not only because of the poor quality of goods and service but also when an order is vague, there are errors in billing or mistakes in despatch and abnormal delay in fulfilling an order. A complaint letter should not be written in an angry mood of complaining and fault finding.

The  purpose of a complaint letter in business is to get rectification and replacement and not finding fault with the seller.

It is the seller who has to give the guarantee and he should be willing to attend to genuine complaints with an open mind.

The best method is not to react immediately either orally or in writing. The letter should be written calmly in a matter of fact manner. Unnecessary generalities should not be made. The fault / mistake should be clearly identified. A positive action on the complaint should be demanded assertively. The complaint should not be correlated with any previous complaint.

A Complaint letter is a request for an adjustment of non conformities detected by the customer .It describes about the damage; errors or mistakes happened to the delivered goods and therefore claims for compensation. 

There may be wrong delivery of goods shipment of obsolete, poor quality or underweight goods, faulty packing, delivery after the specified date and other damages to the goods shipped.

The function of a complaint letter is to change an unacceptable situation. When someone takes the time to sit down and write a letter, people take notice. It is much more work to compose a letter than to make a phone call. People getting complaint letters know this. They actually read complaint letters, unlike voice mail that is often ignored. Complaint letters are often written to businesses, organizations, government agencies, schools and news departments. It is important to write a clear and concise complaint letter and distribute it to everyone who can make a difference.

A letter of complaint is to let you vendor know what you did not like and it needs to improve