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The main difference between an inbound and outbound call center is how a majority of the calls in the call center take place. If more than 50% of your calls are outbound, ... See More
Inbound call center is when a customer calls you for help and support or any other queries and an Outbound Call center is when you call a potential or existing customer.
Inbound call centre are mainly focused on incomming calls, here client calls for thier quaries and to get information, forexample Helpdesk customer service. Outbound call ... See More
Inbound call center..........where customer call if the customer have the query or he need first hand info to resolve the issue or query. Outbound call : where agent ca ... See More
Inbound call center mostly caters to incoming calls from customers needing support the product or service they specialize in, e.g. tech support or order taking while in o ... See More