Trending SLA Discussions

We all have discussed on dealing with irate customer, how do you deal with an overly excited/hyper energetic customer? ‎

 Will you take the risk of risking your SLA/KPI/AHT for one call?‎

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In your opinion : What is the best helpdesk ticketing software? and why?‎

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Do you see any parallelism between 1st language acquisition and 2nd language acquisition?‎

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What is bridging time in ERP ? ‎

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When using 3rd party vendor support or software what are the key elements that you look for in a SLA?‎

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How does Data Analytics helps in SLA Management?‎

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What is the maximum allowed delay time for remedy in the limit of %99 of fault recovery? ‎

in some-cases the telecom operators needs continuous service hour around without single interruption so the made SLA with the service supplier or third party‎

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What is the difference between oneway slab and twoway slab? ‎

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Answer added by  Deleted user
6 years ago

I have worked on remedy and SNOW , compartively i find SNOW , it is very user friendly even for the supporting agent and also for end-users.

 

Answer added by  Deleted user
6 years ago

Many highly capable platforms. BMC RemedyForce and ServiceNow are certainly global enterprise grade, cloud enabled platforms which are highly customisable . There are a l ... See More