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Analytics is the new immerging field utilized in almost every any business.
As the Quality Champion and Leader in HCIT i work on gathering, managing and analyzing all the data needed for all our quality reviews. Responsible for building all the proper documentation needed for internal audits and keeping them updated. Participating in survey planning and leading the Voice of Customer project. This all leads to building a perfect SLA and contracts to meet our customer growing requirements.
Predicting SLA in Support Management is difficult. The only way to improve and enhance your SLA is to look into pattern, history and record...and this where Data Analytics can help. By analysing data acquired from a user calls and/or any breakdown in services whether it is in support management, contract or procurement, you can adjust and manage your SLA to better fit your requirement.
Data analytic research and study critical cases along with easy and can conclude SLA management in y swift way !! by finishing easy in quick way and giving some extra effort to finish critical cases.
Thanks
Thank You Tejesh, Can you be little more clear or be specific on the scenarios...?
By analysing data we can work on our givn SLA, Data analytics helps to set our scop of work to acheive our SLA.
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