How to deal with demanding customers?

Don't be provoked, be calm and collected

Be professional and do not react in a hasty manner

Use the customer’s name to draw his attention and apologize where appropriate and necessary

Be assertive

Reiterate with the customer what you can do

Negotiate where possible if it is within the purview of the organization’s policies and procedures

Provide an alternative if possible

 

 

 

We have to express empathy statement because we understand thier feelings and needs.we have to provide them assurance for creative solutions which meet thier needs...