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What Personal Qualities & Skills Are Necessary in a Call Center?

Call Center
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Question added by Jaafar Al Mokdad , Executive Assistant Manager, Social Media Editor , Lebanese Dental Clinic
Date Posted: 2014/02/11
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Alvin Albarillo
by Alvin Albarillo , HR Coordinator , CONVERGYS PHILIPPINES

1. Very good communication skills in order to achieve a level of understanding with the customer and be able to answer and assist whatever the customer needs

2. Patience

3. Soft skills

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