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i need a help please
1- how call center is works and what the software and hardware contain of ?
2- i have agent ( employee) how many dial line each must to have ?
3- there is a central phone (exchange ) with extension for staff is that well effect on call center also the line in that central can i use it i call center or i must to order new lines from the company ?
4- i have an analog telephone we use it in the company i don't want to buy extra cause it's cost
1) Call center is basically a group of telephone extensions dedicated for answering incoming calls receiving in that particular group in a pre assigned virtual queue .This is called agents.This can be acheived by using a PABX with automated attendant and Dedicated number of lines.
2) The lines for the call center should be multiple line with same numbers (hunting lines) or PRI lines with multi channels
3) Offcourse a call center can be created using a PABX ,But the PABX using for this must have ACD function,Call queing ,Call accounting,Call recording (optional),Ability to link with Microsoft outlook/exchange
4) Analogue phone cannot be used because this does not have fetures to login the call center
Hello There.
In my opinion, and from what i have understood of your requirement, ( alittle additional info will surely be great help i feel) is that, in this type of a situation, an Internetbased VOIP can be the most effective both in terms of line quality and cost.
I very recently implemented a very cost effective solution from my unit for call taking agents of 10 simultanesouly and very efficient at a ost of less than 150USD per month.
Ping me if you will need any additional help.
Have fun in the meanwhile.
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