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How can you keep loyal your customer if he is not well aware your product or services?

He choose your product in a new and a diffrent to others with the help of another customers openion?

Customer Loyalty Client Co ordination
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Question added by Sajid Rehmani , Administrator Coordinator , MaSa
Date Posted: 2014/01/13
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Mohamed Nabeel
by Mohamed Nabeel , Senior Business Analyst , Wethaq Financial Advisory

There are few ways to make the customer loyal even he/she not aware of your products or services.

  • Communication is the key - keep the customer invovled with your products and keep him/her satisfied all the time. 
  • Measure customer satisfaction - Monitor KPIs and collect valuable up-to-date information about customer
  • Collect feedback - Often make regular interviews or face-to-face contact with the customer
  • Technology enhancements - Keep up with the dynamic changing technology trends 
  • Get the right skill - Make sure to have well trained staff to co-op with the customer

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