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Can you apply the customer Service concepts in Emergency Rooms as well ?

some time its quite hard to deal with patients

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Question added by AbdulQadir Gamei Ibrahim Gismalla , Customer Service Excutive , Medcare Hospital
Date Posted: 2013/05/15

Absolutely.
Emergency Room is providing an all important service.
Emergency Rooms are the very places where everyone needs to be welcomed and greeted in a friendly manner.
Patients could be in distress or anxious about their relatives.
Patients may be feeling frustrating for having to wait for a long time to find out what is happening with their loved ones.
This is an area where staff are under pressure, but need to be polite, give clear and concise information and reassure patients too.

Dattaram Rahate
by Dattaram Rahate , Agent , Star Health

Yes: we can apply customer service in Emergency Room also, it gives you high value for your soft management of Services or Businesses.Applying to Emergency Room, it is more essential to give or guide proper service to more and more customers and to solve every problems with every customer with good time management without any damages to your organisation and gaining more and more growing points.

Abiodun Ibitayo
by Abiodun Ibitayo , Team Lead Talent Acquisition , Gratitude India

Customer service is key to every business.
and applying it in emergerncy rooms is very essential.
it is the first point of duty.

Ali Al-Kathiri
by Ali Al-Kathiri , Sales manager , Obeikan Commercial Printing

Yes for sure.
Success of services should appear in everywhere specially in such places.
I think the concept of customers services should provided from all the team in the organization from the top manger till the tea boy.

TAHANI Alansary
by TAHANI Alansary , مساعدة سكرتارية تنفيذية , شركة الجزيرة العربية للسفر والسياحة

Yes but we have do something like smilling of thme face Care the age of any patients we have be accept them with An open mind

Fayez salem Ba-rsheed
by Fayez salem Ba-rsheed , مشرف حراسات امنية , المجال جي 4 اس

The patients ( CUSTOMERS ) are seeking for services ( HEALTH CARE ) , you are ( NURSES , DOCTORS ) the provider of this service so the answer is YES .

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