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Repeat sales. If you see a customer coming back again and again for sure the customer is getting what he/she wants.customer loyalty is accomplished.This may occur even if the product or service is slightly priced higher than the competitors. Many customer will follow where they are recognized from the beginning to the end point of sale especially in companies where the product or service rendered require some customers time ie banking/opening accounts etc
Your customer service skills. You can use the best tool, great this or that but your attitude, your charismatic personality with devine smiles knowledge of product what customer needed and that's an excellent survey customer can give you before leaving the counter.
Information provided, Offer other assistance and Customer Loyalty
Monitoring can be directed at phone, email and chat communications.
Feedback Cards
social media monitoring.
Customer Effort Score
Visiting customer on regular basis, and illustrating the contracted SLA, discussing future plans, resolving issue by giving a date of resolution...etc
the answer will sure vary from a company to another depending on the nature of the company industry we working in, such as:-
1- Repeated sales and loyalty.
2- referals.
3- Service quality verification calls.
4- Depending ratio.
but all those things are not an accurate measurments we did in one store before a test to the Customer , if you are happy put a green ball in the bawl and if you are not happy put a red ball in the bawl.
Good Relationship with customer
Although considering KPI index and happy call of customers seems to be the best strategy for measuring customer satisfaction, other measure of the customer satisfaction is that how our new customers have got to know with our products and services? if they get to know with us by suggerst of other people instead of advertisment, we will say that we are in a good level of customer satisfaction.
customer services skills
customer satisfaction
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