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Focus on timely and accurate communication. Maintain a positive attitude and listen to the problems carefully. Providing quality service is also a key factor.
dealing directly with customer and facing all requirments he has but you should to know one important thing customer maintalty how the customer think foucs on his desires the employee make analyzing for customer
communication with postive attitude
constant follow up
make calls
cheers
I think always speak truth because truth is never forbidden one day its will appear.
The best way to maintain a long term relationship with customers are trust and loyalty.
Every business need to obtain targeted sales and audience.
For maintaining long term relationship with the customers are listed below;
1. Approaching pitch line
Opening with greeting- It should be neat-clear sentences with greeting on what you want them to know and what you want from them.
Closing- Neat/clear closing of your conversation shows your intention and how much your are interested with customer.
e.g. "Thank you for your valuable time, It was wonderful talking with you, thank you"
2.Service Knowledge- We need to be aware on our services that customer need.
3. Follow up - Whether we are in business hour or offline we need to follow up our customer for maintaining good relation and also letting them know our interest upon them.
Provide a best service to them
Be honest, clear and courteous to the customer. Talk to his level of language and never use words and phrases that he/she could misunderstand. Be friendly and professional at the same time.
I believe that your Good Dealing with your customer is best way to maintain long term relations. you should provide them Complete Satisfaction with Professional and Moral Attitude.
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