How an organisation needs to improve the quality of its customer service offer?

Research shows that if we receive good customer service, we will tell two or three people. However, if we get poor service, we will tell ten to twelve others!

Since word of mouth recommendations and referrals are often key drivers of new business, all companies should strive to achieve consistently high service levels.

With that in mind, here are 18 practical tips on how to improve customer service in your company:

• Understand customer needsThe more you know about your customers, the more you are likely to understand customer needs and expectations.

   

  Hence, do a little research about your main customers. Then give some thought as to how your product or service could better suit their needs. This will help you find the right ways to meet customer aspirations and achieve outstanding customer service.

Improvement wil start firts within you cannot render and give the best quality if the management it self has a low quality of work and decipline. and organization can render the best quality in two ways.

A. Proper management with the staff unity with the organization, can produce a healthy working environment, and if all staff has a healthy working environment they can work more effecient .

B. Know the custumer need, knows what are the requirements and open up it to your team, awareness is a window to improvement if all your team is aware of what is needed it could be easy and fast to give the appropraite and best to custumer.

organization need to trainee everyday and must guide to the weak point of sales staff to give best quality to the customer service