How to get the highest customer satisfaction?

Through perpetual follow up after sale

its not simple question as there is alot of factor to get customer satisfactions and most famous issues will be as the following :

- study competetors and compare your level and try to beat him and take higher level

expect the customer expectation and try to exceed it by any simple extra issues and continue development

study the market all the time and add your new items to have special place

you should know your customer well you should deliver to him that he is the most important person ever by excellent listening and ask for details and confirm data and deliver to him what he actually need 

In a sample answer , Always makeing him / her are valueable to our entity , as i always put myself as customer and what are my needs , by sequene we will reach for one answer , that always feeling i make difference to the entity by a lot of ways i feel that ( Always be treated well, If i face any problem it sovled or even take a normal time for solving and feeling care , getting any gifts from the entity either through discounts or getting new services for free even for1 month ,etc.....).

عندما تحاولين بيع سلعة معينة فانت تسوقين شخصيتك وادائك قبل السلعة نفسها 

لذا تعاملي مع الناس بصدق وواقعية ولا تبالغي لان اهم ما في الموضوع ليس بيع السلعة لمرة واحدة ولكن الاستمرارية في العلاقة التجاريه مع الزبون

piece of cake use these rules:

guest Experience

get it right

get me right

woow me if you can

service culture standard

s smile

e eye contact

r  recognation bythe name

v  vioce clear vioce

i  informed

c  care

e  exeed

thanks

You guys keep shooting questions out of the blue and answers from the book!!

 

There is a second face for the coin, and the only proper answer to your question is one thing:

Customers are satisfied when they get what they paid for and what they expected.    

 

1. Justify the Sale with Social Proof

When most sales are made, chances are that the buyer will have to justify the purchase to another person – a boss, spouse, or anyone that may pass judgment.

To make this go smoothly, you should arm each one of your customers with testimonials from other people and companies. Or, if you have a low return rate, you might emphasize how few people returned it.

You likely recognize this as social proof. The problem is, many people use it in the selling process, but forget about it in the post purchase phase. It works, so don’t make that mistake.

2. Surprise Customers with a Bonus

When people spend money on a product, the last thing you want them to think is “was this worth it?” To combat this, you should surprise each one of your customers with a little bonus. To elaborate, let me share the fascinating experiment that helped waiters – service professionals – increase their tips by23%.

Picture a restaurant that offers mints on the way out. Do you think customers will leave a bigger tip if the waiter left a mint with the check? How about2 mints? Or, what if the waiter left1 mint, walked away, and then out of no where, went back to the table to leave an additional mint?

As you may have guessed, leaving a mint increased the tip size. However, in each scenario, the increase was different. For1 mint, the tip was3% higher. For2 mints, it was14% higher. And for the third scenario it was an amazing23% higher. The surprise triggered the largest tip because customers didn’t expect it.

So think about this. If tips are represenative of customer satisfaction, which I believe they are, you should surprise your customers with a free, valuable bonus. They won’t expect it and it will help them answer “was it worth it?” with an enthuasiastic, head-nodding, “yes!”

Ref: Sweetening the Till: The use of Candy to increase tipping by David Strohmetz.

3. Offer Free Product Training and Support

This is a clear, business-winning decision. Nothing decreases customer satisfaction more than being confused with how to make a product work. And free product training and support will be how you alleviate this customer frustration.

For example, the amazing e-learning software provider, Articulate, provides a free blog, for customers and non-customers, that teaches people how to create more effective e-learning training material. I had the chance to interview Artciulate’s CEO Adam Schwartz and he said this blog helped keep customers happy and bring in new business.

Why does this work? For starters, when people spend money on something, they tend to doubt themselves and their ability to make the product work right. With detailed, free training, you’ll alleviate that self-doubt and win a life-long customer.

By first having the employee satisfaction in place. Productivity, customer satisfaction and profitability will follow.

When you product is able to performance as per the promised utility and then effective after sales services will make happy customer and they will promte the brand which increase your share eventually.

Best Customer Service , Customer Relationship Management, After Sales Support, Good Business and personal rapport, frequent follow ups, personalized services these are many ways to keep them happy and satisfied

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