Which strategy will help you the most when dealing with an annoyed customer?

1.Remain calm and try to share a story or joke related to the situation.

2.Use your best listening skills without taking it personally.

3.Actively sympathize the customer depending upon the problem.

4.Apologize him gracefully to control the situation.

Question added by ASHUTOSH SINGH , Branch Manager/Supervisor , State Bank of India
Date Posted: 2017/01/28

Upvote (1) Views (4) Followers (3) Answers (2) Report Question

by Suranjan Karunaratne , marketing & merchendizing , McDonald's , Qatar.

2.Use your best listening skills without taking it personally.

by SARA FAIZ , Retail Banker , BANQUE POPULAIRE DU MAROC -البنك الشعبي

3.Actively sympathize the customer depending upon the problem.

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