Which strategy will help you the most when dealing with an annoyed customer?

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1.Remain calm and try to share a story or joke related to the situation.

2.Use your best listening skills without taking it personally.

3.Actively sympathize the customer depending upon the problem.

4.Apologize him gracefully to control the situation.

Question ajoutée par ASHUTOSH SINGH , Branch Manager/Supervisor , State Bank of India
Date de publication: 2017/01/28

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2.Use your best listening skills without taking it personally.

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3.Actively sympathize the customer depending upon the problem.

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