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Instead of just wanting to sell his product, when he acknowledges and recognizes my needs and issues and offers me a customized solution to my needs/problems. Along with that, if he goes the extra mile to assist me, I would definitely appreciate his efforts and compliment his customer service.
Excellent attitude, High level of services
when the employee proves to me a high level of trustworthiness and honesty with transparency because this is crucial when it comes to corporate Organisation.
Being a customer want only solve my issue only. That will save my and his /her Time Money and Energy.
As a Customer, i will be satisfied if my issue resolved within given period of time and that employee treated me very well.
when the employee assist me with true honesty, well manner spoken and attitude,
its when I see that characteristic of a good employee with tender loving and care to costumers, when that employee have knowledge and enough skills on what he is doing
Yes it's very important to have a good personality.Because as a Customer Service you are the first contact in dealing to clients that would possibly make business that would give profit to the organization we belong.
when the employee demonstrates a high level of efficiency and courtesy.
Acknowledging, recognizing, and reiterating the issue I am facing, and then following through with a reassurance promise that they are definitely willing to help me. Conveying a warm and engaging tone to humanize the interaction and then going ABOVE AND BEYOND my initial needs to ensure I am not missing on any practical and helpful services or offers that may otherwise be beneficial to me.
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