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What action you could take to transfer a negative feedback from customer to your management?

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Question added by Khaled Elkaramany , Export general manager , Universal group
Date Posted: 2017/01/11
Marilou dela Paz
by Marilou dela Paz , Finance and Office Manager , Omni MEA Tyres - Dubai

You should be honest and express the intensity of the client's feedback no matter how negative it is.  Do not be afraid but do not take any side. Their reaction will be dependent on how you relay the message. In anyway or another, the management should understand the feedback properly and make the necessary action.  

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